returns policy

All products purchased from the e-shop www.domainkoukianaki.com can be returned for replacement with products of equal or greater value as long as the packaging has not been altered or opened.

Product Value is the price of the product at the purchase price. The consumer has the right to exercise the right of withdrawal within 14 days from the date of receipt and to refund.

Note the following:
– Shipping and return costs in this case are charged by the customer.
– For any problem, do not hesitate to contact us by calling +30 6978 782468 or filling out the contact form.

To qualify for a refund, you must meet the following requirements:
– In order for the products to be returned, they must not be worn, modified, and the identification tag along with all the manufacturer’s instructions found on the product.
– With the product are returned all the documents that accompanied it eg. receipt, invoice.
– Products must be returned within 14 days of receiving the order.

How Can I Make a Return?
To make a return, the first step is to contact us!
In particular, you can call us at +30 6978 782468 or fill out the contact form.
If we receive a refund without contacting us, the refund will not be accepted by our company.

The address for all returns is:
Domain Koukianaki
Aikaterini Koukianaki
Kavros Apokoronou, Chania
Crete, Greece
Postal Code 73007